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Shipping

We offer Free Standard Shipping on all domestic orders over $50. Any orders under $50 are subject to a $5 flat rate. Expedited services are calculated at checkout. 

All orders placed before 3 PM EST (Eastern Standard Time) Monday – Friday will ship within 2-business days (we do not ship Saturdays, Sundays, or holidays). Your order will be shipped via Standard Shipping unless you select an alternative. Orders placed after 3 PM EST or on Saturdays, Sundays, and holidays will ship within 3-business days.*

We ship orders to all US States and territories, APO/FOP addresses as well as select international countries (click here for International Orders). Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

Orders placed with Free Standard Shipping will ship either USPS or UPS depending on your location. Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with a tracking link.

* Express and Overnight Delivery Shipping - Orders placed after 3 PM EST will not begin processing until the next business day.

 

International Orders

EleVen is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “International Checkout” option. The global checkout page will allow you to see the cost for shipping, duties and taxes upfront. You may prepay duties and taxes when you check out or, pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or +1 786 391 4868

Standard Shipping arrives to your address in between 8 to 15 business days 

Priority Shipping arrives to your address in between 5 to 7 business days

GlobalShopex Local Numbers
Australia (Sydney) · Tel: (612) 9037 0252
United Kingdom · Tel: (020) 3371 9380
Japan (Tokyo) · Tel: (3) 4520 9639
Spain (Madrid) · Tel: (91) 829 5114
South Africa · Tel: (27 10) 500-2487
Canada (Toronto) · Tel: (416) 840 5719
France (Paris) · Tel: (01) 7666 0593
Mexico (DF) · Tel: (55) 8525 3179
Brazil (Sao Paulo) · Tel: (55) 21 3958 1440
Peru (Lima) · Tel: (1) 718 0788
Colombia (Bogota) · Tel: (1) 508 2859
Chile (Santiago) · Tel: (56) 2 2938 2628

 

Currency

All orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency; totals shown excludes any taxes, duties, levies or tariffs that may be imposed.

 

Pre-Sale Policy

We will occasionally have new collections available for Pre-Sale. The anticipated ship date will be indicated in each product description. Please allow 1-2 business days after this date to receive shipping confirmation of these products.

Please note that any orders with a combination of in-stock merchandise and Pre-Sale merchandise will be held until the Pre-Sale merchandise is available to ship. We do not do partial shipments at this time.