Returns & Exchanges


We hope that you will be completely satisfied with your purchase, but if your purchase doesn’t leave you looking and feeling like an EleVen- you have 30-days from the date of purchase to return your items.

Beauty purchases made online can be returned within 30 days of order date, back to the original method of payment. We accept returns on beauty items that have been unused or gently used.

Please note the following items are not eligible for return, exchange, or credit:

  • Items that are worn, washed, or without tags
  • Items outside of the 30-day return period
  • We are unable to process returns or exchanges for International Orders
  • All Final Sale purchases are final, no returns or exchanges. Please reference product description to view if item is final sale.

 To request a Return Authorization please go to the Returns page and follow the steps. 

  1. Please allow up to 10-business days for us to receive and process your return. Please note that original shipping charges are non-refundable.
  2. Once an eligible return has been processed for refund, we will notify you via email. Please note that it may take your financial institution additional time to post the refund to your account. We recommend that you contact them if you have questions regarding the timeline, since this information varies by company. Shipping charges are non-refundable.

Items returned without a Return Authorization can experience delays in processing.

EleVen reserves the right to deny any items that do not comply with our return policy.


If you would like to exchange an item please reach out to Customer Service for further information.


For returns of gifted items, we are happy to issue a store credit for the current selling price of any items being returned that comply with our return policy. 

K-Swiss Shoe Return

We hope you love your K-Swiss x EleVen by Venus Williams product, but if you’re not completely satisfied, you can return shoe merchandize within 30 days of purchase. Shoes must be returned with original box and accessories.

Original shipping fees are non-refundable.

Any EleVen merchandise purchased from must be returned to K-Swiss where it was originally purchased and is subject to the K-Swiss return policy.