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Returns & Exchanges


We hope that you will be completely satisfied with your purchase, but if something doesn't work out, no worries - you have 30-days from the date of purchase to return your items.

Please note the following items are not eligible for return, exchange, or credit:

  • Items that are worn, washed, or without tags
  • Items outside of the 30-day return period
  • Items purchased at Final Sale
  • Items purchased for a Charity
  • Special Event Tickets less than 5-days prior to event date

 To request a Return Authorization, simply follow the steps below:

  1. Enter your email and order number in the Order Lookup at the bottom of this page to submit a request for your return items. Eligible items will have a small clickable shopping cart icon to initiate the request.
  2. Once your return has been approved, an email will be sent to you with your Return Authorization. If you do not receive this within 1-business day of request, please check your spam folder as sometimes these messages are filtered there. Please print and include a copy of your Return Authorization with your items and label the package with your Return Authorization number.
  3. You may send the item back using the carrier of your choice. EleVen does not currently offer shipping labels for return items. Please send returns to:

    EleVen by Venus

    3735 Shares Place, Unit C

    West Palm Beach, Florida 33404

  4. Please allow up to 10-business days for us to receive and process your return. Please note that original shipping charges are non-refundable.
  5. Once an eligible return has been processed for refund, we will notify you via email. Please note that it may take your financial institution additional time to post the refund to your account. We recommend that you contact them if you have questions regarding the timeline, since this information varies by company. Shipping charges are non-refundable.

Items returned without a Return Authorization can experience delays in processing.

EleVen reserve the right to deny any items that do not comply with our return policy.


If you would like to exchange an item:

  • Submit and receive approval from EleVen’s customer service team, call us at +1.855.880.7777 or email us at customerservice@elevenbyvenus.com
  • Place a new order for the replacement to ensure its availability and then follow the return process above for the original item to receive a Return Authorization. A refund for your exchanged item will be issued once we receive and process the original item.

Special Events

Occasionally, EleVen will offer tickets or packages for special events through our website. Purchases of these items can be refunded in full up to 10-days prior to the event date. A 50% refund will be offered up to 5-days prior to the event date. If it is less than 5-days prior to the event date the tickets will be non-refundable. 


If you’ve received an EleVen item as a gift and would like to make a return, please give us a call or send us an email letting us know. We will issue a store credit to your email once we receive the return items for the current selling price of the items being returned. Please note that any return items that have been worn, washed, or without tags cannot be accepted.

Price Adjustments

EleVen will honor price adjustments for any items that have been reduced to a markdown price within 7-days of purchase. Items that are on promotion are not eligible to receive price adjustments.

International Returns

We apologize but we are unable to process returns or exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact EleVen’s customer service team, call us at +1.855.880.7777 or email us at customerservice@elevenbyvenus.com