Returns and Shipping - Help Desk

Returns + Shipping


RETURNS

We hope that you will be completely satisfied with your purchase, but if something doesn't work out, we accept full returns for merchandise purchased at regular price, in original (new) condition, with tags attached, and postmarked within 30-days of receipt.

Please note sale items have limitations for returns and exchanges:

  • Items purchased at 20% off have a 15-day return policy
  • Items purchased at 40% off, or clearance, are Final Sale

Please include your order number, a copy of your order, or the packing list with your return to ensure proper refund.

Click here to start the return process. Please allow up to two weeks for us to receive and process your return. Once an eligible return has been processed, we will notify you via email. Please note that it may take your financial institution additional time to post the credit to your account. We recommend that you contact them if you have questions regarding the timeline, since this information varies by company. Shipping charges are non-refundable.


Please mail returns to:
Eleven By Venus
7656 Byron Drive, Suite B5 

Riviera Beach, Florida 33404


EXCHANGES

If you would like to exchange an item:

  • Submit and receive approval from EleVen’s customer service team, call us at +1.880.7777 or email us at customerservice@elevenbyvenus.com
  • Place a new order for the replacement to ensure its availability and then mail back the original. A refund for your exchanged item will be issued once we receive the original item back in stock.
  • We apologize but we are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact EleVen’s customer service team, call us at +1.880.7777 or email us at customerservice@elevenbyvenus.com

 


SHIPPING

We offer Free Standard Shipping on orders over USD $100.00. For orders under USD $100.00, your shipping charges will be calculated at checkout.

All orders placed before 3 PM EST (Eastern Standard Time) Monday – Friday will ship within 2-business days (we do not ship Saturdays, Sundays, or holidays). Your order will be shipped via Standard Shipping unless you select an alternative. Orders placed after 3 PM EST will ship within 3-business days.

We ship orders to all US States and territories, APO/FOP addresses as well as select international countries (click here for International Orders). Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

If Standard Shipping is selected, your order may ship via a variety of carriers. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with a tracking link.

 *Express and Overnight Delivery Shipping - Orders placed after 3 PM EST will not ship until the next business day.

**We do not ship to PO boxes.


Domestic Orders

We ship through UPS and your shipping will be calculated upon checkout. Free Shipping is applied to orders of $100.00 or more (excluding tax). We currently ship domestic orders to locations within the US, Alaska, and Hawaii.


International Orders

EleVen by Venus Williams is pleased to ship worldwide through our partner, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “International Checkout” option. The global checkout page will allow you to see the cost for shipping, duties and taxes upfront. You may prepay duties and taxes when you check out or, pay upon delivery. If you prepay, there will be no additional funds collected upon delivery. GlobalShopex handles the international checkout and will process your payment and guarantee delivery. Once your order is completed, order status questions should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

STANDARD SHIPPING arrives to your address in between 8 to 15 business days
PRIORITY SHIPPING arrives to your address in between 5 to 7 business days


GlobalShopex Local Numbers
Australia (Sydney) · Tel: (612) 9037 0252
United Kingdom · Tel: (020) 3371 9380
Japan (Tokyo) · Tel: (3) 4520 9639
Spain (Madrid) · Tel: (91) 829 5114
South Africa · Tel: (27 10) 500-2487
Canada (Toronto) · Tel: (416) 840 5719
France (Paris) · Tel: (01) 7666 0593
Mexico (DF) · Tel: (55) 8525 3179
Brazil (Sao Paulo) · Tel: (55) 21 3958 1440
Peru (Lima) · Tel: (1) 718 0788
Colombia (Bogota) · Tel: (1) 508 2859
Chile (Santiago) · Tel: (56) 2 2938 2628

CURRENCY

All orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency; totals shown excludes any taxes, duties, levies or tariffs that may be imposed.

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