To request a Return Authorization, simply follow the steps below:
1. Enter your email and order number in the Order Lookup at the bottom of this page to submit a request for your return items. Eligible items will have a small clickable shopping cart icon to initiate the request.
2. Once your return has been approved, an email will be sent to you with your Return Authorization. If you do not receive this within 1-business day of request, please check your spam folder as sometimes these messages are filtered there. Please print and include a copy of your Return Authorization with your items and label the package with your Return Authorization number.
3. You may send the item back using the carrier of your choice. EleVen does not currently offer shipping labels for return items. Please send returns to:
EleVen by Venus
3735 Shares Place, Unit C
West Palm Beach, Florida 33404