Privacy Policy - Help Desk

Privacy Policy

This EleVen by Venus privacy policy (the “Policy”) describes how we collect and use your information through a variety of digital means.  By accessing or using this website, mobile application or other EleVen by Venus product or service on any computer, mobile, phone, tablet, console or other device (collectively, “Device”), you consent to our Policy. EleVen by Venus may modify this Policy at any time effective upon its posting.  Your continued use of our products and services constitutes your acceptance to this Policy and any updates.  This Policy is incorporated into, and is subject to, the Terms

 



COLLECTING INFORMATION

 

What You Give Us

 We collect information you give us or permit us to access. Information may include, but is not limited to, your name, image, birth date, email and physical address, telephone number, gender, contact lists, social media information and profile, location (GPS) information, activity and performance information, and when necessary, credit card information.

 

What We Collect From You

 We may automatically collect information regarding your interaction with, and use of, our products and services. Information we may collect includes, but is not limited to, your phone number, Device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us.

 

What We Collect From Other EleVen by Venus Interactions and Third Parties

 We may combine information you give us with other information from EleVen by Venus sources, transactions and communications. This may include, but is not limited to, information from direct mail, catalogs, events, products and applications, or other EleVen by Venus interactions. We may also combine that information with data that is publicly available and data from third parties. We also collect information about gift recipients provided by the giver.

Children’s Privacy

 We do not knowingly collect or solicit personal information from children under 13.

 

Using Information

 We may use your information to do the following:

  

Operate, Improve and Analyze

  • Operate, provide, improve and maintain EleVen by Venus’ products and services, including analyzing user behavior and trends

  • Send you administrative messages and other information about EleVen by Venus. Communicate with you about your purchase, account information or customer service

 

Provide and Conduct Marketing and Promotions

·         Communicate with you about our products, services and events, and other promotional purposes

·         Administer contests, promotions, events, surveys or other features

·         Display relevant marketing to you

 

SHARING INFORMATION

From time to time we may share your information with companies and affiliates of Venus Williams

 

By Law or to Protect Rights

We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect out or others’ rights, property or safety.  We may share information to prevent illegal uses of EleVen by Venus’ products and services or violations of Terms of Use, or to defend ourselves against third-party claims.  We may also share information with companies assisting in fraud protection or investigation.

 

Business Transfers

Your information may be transferred to a third party as part of our business assets in a sale of a part or all of EleVen by Venus. If this should happen, notice will be provided by posting to the website or other form of communication.

 



PUBLIC SHARING

 

Default Sharing

When you join or use certain services, you agree to publicly share a basic amount of information, which may include your username, city location, and profile picture.

 

Sharing 

You may choose to share certain information. In order to participate in certain features, you may have to adjust your privacy settings and share more information.  You may also choose to share your activity on other platforms, such as Facebook and Twitter, etc. Please read the privacy policies of those platforms, because your EleVen by Venus activity published on those platforms will no longer be governed by EleVen by Venus’ Privacy Policy.

 

EleVen by Venus Sharing

Information that is publicly shared may be used by EleVen by Venus for promotional purposes.

 

Protecting Information

Security Measures: We use a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our databases.

 

No Guarantee

However, like other companies, EleVen by Venus cannot guarantee 100% security or confidentiality of the information you provide to us.

 

Collection Tools

How We Collect Information:

EleVen by Venus automatically collects information within our products and services or stored by your browser or Device. We may use a variety of methods to collect this information, including, but not limited to, cookies and pixel tags / web beacons (“Collection Tools”).

 

Turning Off Collection Tools

If you turn off certain Collection Tools, you may not have access to many features that make your experience more efficient and some of our services and features may not function properly.  However, you can still place product orders with EleVen’s customer service team; call us at +1.855.880.7777 or email us at

Note that our website may not recognize or respond to Do Not Track (DNT) headers from web browsers.

 

Third Party Tracking

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet.  These companies may collect information about your interaction with us, including advertising. 

 

Choices

Modifying or Deleting Your Information

You can modify or delete your profile within certain EleVen by Venus services, through your account.  Your information previously posted may still be publicly viewable.  EleVen by Venus may keep information and content in our backup files and archives.

 

Communication / Unsubscribe / Opt-out

Regardless of the settings you select EleVen by Venus may send you service-related communications.  To unsubscribe and stop receiving messages, please change your settings or follow the instructions in the email, text message, notification or other message type. If you have unsubscribed from any EleVen by Venus communications, due to production schedules, you may receive communications already in production.

 

INTERNATIONAL USERS 

Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal data transferred, processed and stored in the United States, and allow EleVen by Venus to use and collect your personal information in accordance with this Privacy Policy.

 

TERMS OF USE

Your use of our products and services, and any disputes arising from them, is subject to this Privacy Policy as well as our Terms of Use, which explains other terms governing the use of our products and services.

 

For questions or concerns, please contact EleVen by Venus Customer Service 656 Byron Drive, Suite 5B, Riviera Beach, FL 33404.

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